Understand the impact of moderated interactions on service delivery, patient and caregiver relationships, practice growth and brand awareness or advocacy generated by a vibrant Facebook Group.
Learn how Mount Sinai achieve the following goals by creating, managing and integrating an online condition-based community:
• Highly integrated healthcare pathway to hospital services
• Connect emotionally with patients, caregivers
• Change relationship from occasional to ongoing
• Position Mount Sinai as people who care
• Increase revenue from hospital services